Terms & Conditions

Terms and conditions

General terms 

All rates quoted are subject to availability and alteration. All special offers quoted are limited and subject to availability and may be subject to a minimum night stay.

While every effort has been made to ensure the accuracy of all information, the Wicklow escape does not accept liability for any errors or omissions and reserves the right to change information and descriptions of the property, services and products.

We welcome under 18’s if they are accompanied by an adult or responsible guardian and stay in a room exclusively for their party.

Venue Hire

  • We have a very strict Cancellation Policy due to a number of factors as outlined below. This cancellation policy is required to keep the business feasible and sustainable.
  • All Reservations are subject to a non-refundable deposit of €1,000.
  • If a Reservation is cancelled more than 90 days before the first day of the stay a refund minus the €1,000 deposit will be applied to the card that the reservation was paid with.
  • If a prepaid reservation is cancelled less than 90 days before the first day of the stay, no refund will apply.
  • Cancellations must be received in writing by email to reservations@thewicklowescape.com
  • Cancellations are not valid until a guest has received a Cancellation Confirmation Email
  • We are honoured that many guests consider a stay at The Wicklow Escape for such special occasions – from significant birthdays and anniversaries to engagements and honeymoons. However, due to the exceptional factors outlined below, the cancellation policy can never be waived no matter how tragic or unfortunate circumstances may be, as to do so would likely make the business inviable.
  • Please note that the business relies on income from sales of the specially curated food and drink offered and produced by a full-time team. Therefore for cancellations where the house cannot be rebooked, there is a significant loss of income to the business beyond the cost of the house for the reservation as there are very limited local retail opportunities among the local population in the west wicklow mountains.
  • Cancellation fees also go towards multiple transaction costs, significant administration time, and possible discounts given to try to refill the venue within 3 months of the stay date. Therefore even if a reservation is cancelled by a guest is filled again, the cancellation fees still apply.
  • Therefore guests are strongly advised to obtain Travel Insurance to cover the cost of the house rental including, cancellation fees.
  • A €100 administration and handling fee will apply if canceled before 90 days.

Strict Cancellation policy

We have a very strict cancellation policy for The Wicklow Escape  due to a number of factors as follows:

  • Groups tend to plan travel and book houses up to a year or more in advance in order to co-ordinate calendars etc., therefore group travel rarely happens at short-notice.
  • The guests who visit The Wicklow escape tend to come from all over the world and they are travelling to a remote, location which requires even more advance planning than usual.
  • We are located on a remote mountainous area, with no passing trade, or events to create demand at shorter notice. The business is very small with just the lodge and the cottage taking around 52 bookings each per year due to logistical factors, therefore each booking is a very significant amount of our annual revenue, and the business model is based on full occupancy to be feasible. We are normally fully booked all year round.
  • There is a full-time team employed to offer all that is included in The Wicklow Escape therefore if we get a cancellation, the vast majority of the costs of the business are still incurred.

Thank you for reading and for your understanding of our Cancellation Policy.

Payment

  • Booking deposits are non-refundable
  • A further 30% is required 90 days before the start date
  • A full Balance is required 30 days before the event.
  • A refundable security deposit of €500/1000 will also be required to cover any damage/breakages that may occur during your stay. This amount will be returned to you within 48 hours of your departure. Your credit card details will be held on the system to cover any damage to the property during your stay with us.

Venue Cancellation Policy

If for any other reason The Wicklow escape has to cancel a booking, a full refund will be given.

Requirements of Hire:

If the venue is being rented in order to teach yoga or similar activity, must supply the Wicklow escape with appropriate insurance paperwork to show they are covered to teach and work with the public (teachers insurance). Please send this in within 2 weeks of confirming your booking to reservations@thewicklowescape.com

Room and event Booking

  • All reservations are subject to a non-refundable deposit
  • Full payment is needed 14 days before booking.
  • Once full payment is made no refund are available. Credit may be used in exceptional circumstances.
  • Cancellations must be received in writing by email to reservations@thewicklowescape.com
  • Cancellations are not valid until a guest has received a Cancellation Confirmation Email from The Wicklow Escape
  • As credit card details are not stored by The Wicklow escape, guests will need to give their card details again to receive any refund due under the cancellation policy for prepaid reservations.

We are honoured that many guests consider a stay at The Wicklow Escape for such special occasions – from significant birthdays and anniversaries to engagements and honeymoons. However, each booking makes up a significant part of such a small business. Our food is ordered from suppliers weeks in advance so they can manage stock, the rooms are known to book out months in advance, and considering the administrative load involved for a small company, the cancellation policy is never waivered no matter how tragic or unfortunate circumstances may be.
The Wicklow escape is not responsible for any forces of nature that may cause the hirer to cancel.
Therefore guests are strongly advised to obtain Travel Insurance to cover the cost of any cancellation fees that will be applied in case of cancellation by a guest.
If for any other reason The Wicklow escape has to cancel a booking, a full refund will be given.

Vouchers

All vouchers are non-refundable. The Wicklow Escape reserves the right to alter dates, prices and services offered. As per the Consumer Protection (Gift Vouchers) Act 2019, vouchers expire after 5 years.

  • Vouchers are valid for 5 years from the date of purchase.
  • Gift vouchers can only be exchanged for goods or services. Please note that they cannot be used to purchase another voucher.
  • Please note the expiry date – vouchers cannot be reissued once expired and vouchers that have expired will not be accepted.
  • Vouchers cannot be redeemed for cash.
  • Vouchers are the sole responsibility of the holder, The Wicklow Escape accepts no responsibility for vouchers that are lost or mislaid and they will not be replaced.
  • At time of booking, guest must identify themselves as a voucher holder when making their reservation and quote the voucher number.
  • Vouchers may be used for more than one transaction and the balance will be reduced accordingly. Cash refunds are not permitted.
  • Gift vouchers can only be exchanged for goods or services. Please note that they cannot be used to purchase another voucher.
  • For online vouchers, the voucher email must be presented upon arrival at property.
  • Vouchers that have been altered, tampered with, or damaged in any way will not be accepted.
  • The Wicklow escape reserves the right to alter, change and/or add to the terms and conditions of this voucher at any time without notifying the holder.
  • Redemption of the voucher is strictly subject to availability and at the venues discretion. Supplements may apply at restricted times for example, public holidays and special events.

 

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