Join Our Team at The Wicklow Escape

At The Wicklow Escape, an award-winning venue nestled in the beautiful Wicklow Mountains, we are passionate about delivering exceptional experiences in a serene, natural setting. Our complete destination features stunning accommodation, expansive grounds with lush forests and mountains, and a thriving kitchen garden. We are driven by a desire to create seasonal menus and wonderful intimate experiences, inspired by the seasons and our hyperlocal suppliers. If you’re looking to be part of a dynamic team that values creativity, dedication, and a love for hospitality, we’d love to hear from you. Explore exciting career opportunities with us and help create unforgettable moments for our guests.

Wedding and Events Coordinator

As part of our ongoing pursuit of excellence and our growth in intimate bespoke weddings and events, we are looking for a wedding and Events executive to join the team at The Wicklow Escape.

We are looking for someone with a good sales background, highly organised and a solid knowledge of software systems. We also want someone who is creative and has a passion for making memorable experiences for our guests. A real people person as our team works just like a big family.

Main Duties & Responsibilities Include:

Manage the sales process from initial email to booking.
Deliver exceptional customer care and guest service
Operate the venue booking systems (Booking Factory)
Communicate with the wedding couple and event lead from the initial booking stages through to the event.
Create an online portal for each booking to streamline communications
Assist with the wedding and event day set up and ensure the event runs smoothly
Problem solving and dealing with guest enquiries, requests and expectations by phone/email
Facilitate venue viewings
Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
Source feedback pre-event and post-event meetings with clients and team to determine potential enhancements to the guest experience
Prepare and issue weekly call sheets for the team.
Work with our marketing manager to get great content for our social channels.

Qualifications:

Excellent spoken and written English
Creative flare
Minimum of 1-2 years previous Wedding or Events experience
Solid knowledge of Front Office Booking System Procedures
Highly organised
Excellent Microsoft office skills; Word, Excel, and booking systems

The Ideal Candidate:

Must be available to work weekends.
Ability to prioritise in a fast-paced environment.
Exceptional attention to detail and a strong administrative background
Team player
Accuracy and strong attention to detail
Flexibility in day-to-day job demands, remain focused when priorities and practices change
Be clear, concise and professional in all communications both written and verbal
Work closely with other departments to achieve the desired end result
Be resourceful and creative when faced with obstacles
Ability to follow up and see project through to completion
Adhere to deadlines
Take ownership for assigned responsibilities
Genuine, approachable and enthusiastic
Ability to take full ownership for specific market segment
Polished and professional demeanour when client facing
Applicants are required to have minimum 1 years’ experience working in a Wedding or Events role.

Key Benefits:

Excellent training and development opportunities
Social events
Accommodation assistance if required
Meals on duty
On-site parking

Job Type: Full-time

Pay: €37,420.00-€39,420.00 per year

Additional pay:

Bonus pay
Commission pay

Weekend availability essential.

This location is not accessible via Public Transport so you must have your own means of transport.

To apply for this position send your CV at reservations@thewicklowescape.com

Application deadline: 20/10/2024

Assistant Manager

As part of our ongoing pursuit of excellence and our growth in intimate bespoke weddings and events, we are looking an assistant manager with a view to promotion to general manager.

This is a hands on role initially whilst you work with our team and hire new staff for the busy season. We are looking for someone with a good hospitality background both in hotel and restaurant managment, highly organised and a solid knowledge of software systems. We also want someone who has a passion for making tailored memorable experiences for our guests. A real people person as our team works just like a big family.

Main Duties & Responsibilities Include:

As an Assistant Manager, you will support the General Manager in all aspects of the venue operations to ensure an exceptional guest experience. You will assist in managing staff, budgets, organising back of house, housekeeping and facilities and special events while maintaining a high level of customer satisfaction.

Responsibilities

Oversee daily operations and ensure guest satisfaction
Assist in managing and training staff, including hiring and scheduling
Coordinate with housekeeping, maintenance, the chef and reservations to ensure smooth operations
Manage budgets, financial plans, and projections
Create and implement strategies for increasing revenue and occupancy
Supervise special events, meetings, and conferences
Maintain compliance with venue policies, safety regulations, and labour laws
Provide exceptional customer service to guests and address any concerns or complaints

Requirements

Proven experience as an Assistant Manager or similar role in the hospitality industry
Excellent communication and leadership skills
Strong organisational and time-management abilities
Ability to problem-solve and make decisions under pressure
Proficient in Microsoft Office, excel and hotel management software
Flexibility to work evenings, weekends, and holidays as needed

Key Benefits:

Excellent training and development opportunities
Social events
Accommodation assistance if required
Meals on duty
On-site parking

Job Type: Full-time

Pay: €32,000.00-€45,000.00 per year